Help Center
Frequently asked questions
16 answers about accounts, trading, payments and the extension.
Getting started
What is ChainSkins?
ChainSkins is a peer-to-peer marketplace for buying and selling CS2 skins with cryptocurrency.
Every trade is protected by on-chain escrow and multisignature wallets, so neither the buyer nor the seller has to trust the other party — or us.
How do I create an account?
There’s no registration form: click Login with Steam on chainskins.net and authorize with your Steam account. No email or password is required.
After your first login, set your Steam trade link in Profile → Settings so you can receive items.
Next: How to buy a skin · How to sell a skin
Is ChainSkins free to use?
Yes. Creating an account and browsing the marketplace is free, and trades currently have a 0% commission.
The only cost is the blockchain network fee of the payment itself, which goes to the network (Solana or XRP Ledger), not to ChainSkins.
Trading
Why do I need a Steam trade link?
Your trade link lets sellers send you items through Steam without being on your friends list. You won’t be able to receive purchased items without it.
Set or update it in Profile → Settings → Steam Trade Link. You can find yours on Steam’s trade offer privacy page.
Step by step: Set up your Steam trade link.
Do I need the browser extension?
Yes, to trade. The ChainSkins extension holds your crypto wallet and signs payments locally, so your keys never leave your browser. It also connects your Steam account to verify trades.
Browsing the marketplace works without it.
Step by step: Set up the extension and your wallet.
What is a bargain?
A bargain is a price offer you send to a seller for a listed item. The seller can accept or decline it, and you’ll get a notification either way.
If your offer is declined, you can send a new one.
What is the 7-day trade protection?
Steam can reverse trades during the first 7 days (trade protection). To keep both sides safe, the payment stays in escrow during that period and is released to the seller when it ends.
See the whole flow in How to buy a skin and How to sell a skin.
Payments
Which payment methods are accepted?
ChainSkins accepts cryptocurrency: XRP on the XRP Ledger, and USDC and USDT on Solana. Each seller chooses which coins they accept for their listings.
What is the commission?
0%. Early adopters trade with zero fees. You only pay the blockchain network fee of the transaction.
When will I receive my money?
When the 7-day Steam trade protection ends and the trade is settled, the escrow releases the payment to your wallet. You’ll get a Trade Settled notification when it happens.
Technical
Which browsers does the extension support?
All major Chromium-based browsers: Google Chrome, Brave, Microsoft Edge and similar.
Is there a mobile app?
Not yet — a mobile app is in development. In the meantime, the website works on mobile browsers.
Is there a public API?
The public API is currently unavailable while we rebuild it. Check the API docs page or follow us on X to know when it’s back.
Support
How do I contact support?
- Live chat: use the chat bubble at the bottom-right of this site.
- Email: [email protected]
Support on our Discord server is coming soon. See all options on the support page.
How long does support take to answer?
Live chat is the fastest option. Emails are answered within 2 business days.
What should I do if I have a problem with a trade?
Contact support with your trade ID, a short description of the problem and screenshots if you have them. Don’t accept or cancel anything in Steam until we’ve answered.
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